Level 3 Business Administrator Apprenticeship

Overview

This programme is delivered over 15 months of practical training. It develops a wide range of transferable skills that are valued across all sectors, including public, private and charitable organisations.

Working independently or as part of a team, apprentices support the delivery and improvement of administrative services that help organisations run efficiently.

The role involves working with colleagues and customers across different teams, building strong communication, organisation, and problem solving skills. Apprentices develop a proactive, professional approach and gain a strong foundation for progression into management or specialist business roles.

Programme content

Digital and IT skills

Using business IT systems and software to produce documents, manage data, analyse information, and choose the right digital solutions for workplace needs.

Business administration and documentation

Producing accurate records, reports and correspondence, managing confidential information, and improving administrative processes.

Communication and interpersonal skills

Building effective relationships, communicating confidently across different channels, influencing others appropriately, and representing the organisation professionally.

Planning, organisation and decision making

Managing time, priorities and resources, organising meetings and events, and making sound decisions with confidence and judgement.

Quality and continuous improvement

Delivering work to a high standard, reviewing processes, solving problems, and sharing best practice to improve efficiency.

Project management fundamentals

Supporting and leading projects using recognised tools, and techniques to plan, monitor and report progress.

Business knowledge and compliance

Understanding organisational structure, policies, regulations, stakeholders, and the wider business environment.

Professional behaviours and personal development

Demonstrating professionalism, adaptability, responsibility and a positive attitude, while managing performance and developing skills for progression.

How it's delivered

The delivery of our apprenticeship programme will include:

versatile online delivery through learning platform - Canvas
support from a vocational skills coach each month
specialist masterclasses to enhance learning

The programme includes a minimum of 348 hours of off the job training, typically delivered at an average of 20-25 hours per month. Employers and apprentices can agree how this time is managed, provided all apprenticeship activity takes place within normal working hours.

Assessment

Throughout the programme, apprentices complete practical, work based activities that allow them to gather real life evidence for their portfolio.

The end point assessment consists of:

a professional discussion based on the completed portfolio
a multiple-choice knowledge test
a project presentation based on a process improvement project that the apprentice leads on and completes during their practical training (from month 9 onwards)

The final end-point assessment involves an interview based on your portfolio, a 50 multiple choice knowledge test, and a project presentation. This presentation will be based on a work project completed during your apprenticeship.

Entry requirements

You must be currently employed in a relevant role with business administrative exposure and responsibilities.

You must be working in England and fit the apprenticeship funding criteria. Your application must be supported by your employer.

Applicants should have a Grade C or above in GCSE Maths and English (or equivalent qualifications). Applicants under 19 without these qualifications must achieve a Level 2 in Maths and English before their end-point assessment, which can be arranged as part of the programme.

This apprenticeship is designed to develop skills for those without comprehensive administrative experience or business qualifications.

Applicants with GCSE/O-levels or equivalent business-related qualifications are not eligible, nor those with more than two years’ experience in an administrative role. If you are unsure about having the relevant experience or qualifications our team will be happy to advise.

Funding and start date

This course is fully funded through the apprenticeship levy, or 95% funded for SMEs through the government funding scheme. The funding band is set at £7,000.

Our experienced team can help you to navigate the entry requirements and funding mechanisms.

When will the programme start?

Apprentices can begin the programme at any time due to a rolling admission process.

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